Privacy Policy

1. Who we are

Tailored Detail is a detailing studio based at Ironwell Ln, Hawkwell, Hockley SS5 4JY, United Kingdom. This policy explains how we handle personal data collected through this website, phone, email and in person.

2. What we collect

When you contact us for a quote or booking, we collect your name, email address, phone number, vehicle details and any information you share about the work you want carried out. When you visit the site, our hosting platform may log standard technical data (IP address, browser type, pages viewed) for security and analytics.

3. How we use it

• To respond to your enquiry and provide a personalised quote.
• To manage your booking, deposit and communication before and after the work.
• To keep records of work carried out and coating warranty details.
• To improve our website and services.

4. Lawful basis

We process personal data on the basis of your consent (when you contact us), our legitimate interests (running our business and responding to enquiries) and contractual necessity (delivering the booked service).

5. Sharing your information

We do not sell your data. We only share it with trusted service providers strictly necessary to operate the business (for example our email, website hosting or payment providers), or where required by law.

6. Retention

We keep enquiry data for as long as needed to respond and for a reasonable period afterwards, and booking records for as long as required for warranty, insurance and accounting purposes.

7. Your rights

You have the right to access, correct or delete your personal data, to restrict or object to processing, and to lodge a complaint with the UK Information Commissioner's Office (ICO). To exercise these rights, contact us at info@tailoreddetail.co.uk.

8. Cookies

This website uses only essential cookies required for it to function correctly. If we introduce analytics or marketing cookies in future, we will update this policy and, where required, request your consent.

9. Contact

For any privacy-related enquiries: info@tailoreddetail.co.uk · 07773 855 995.